Question 1

How long does sourcing take?

Accepted Answer

It depends on the piece. Items already within our network can often be confirmed within 24–72 hours. Bespoke, sourced-to-order requests typically take a few days to two weeks. For genuinely rare, grail-level pieces it can take longer — and we keep searching until we secure it or tell you honestly that we cannot.

Question 2

How do you verify authenticity?

Accepted Answer

Every item passes through our authentication process before it reaches you. We work only with trusted suppliers, inspect items in detail, and use third-party authentication where appropriate for high-value pieces. If we are ever not completely confident in an item, we do not pass it on.

Question 3

What products can you source?

Accepted Answer

Designer fashion, handbags, fine and fashion watches, jewellery, sneakers, streetwear and rare collectibles. From everyday icons to discontinued and waitlisted references. If you are unsure whether we can find something, just ask — the answer is usually yes.

Question 4

Do you ship internationally?

Accepted Answer

Yes. We arrange fully insured worldwide delivery directly to you, with tracking and discreet, secure packaging. Delivery timelines and any duties or taxes are confirmed with you before we proceed.

Question 5

How are fees calculated?

Accepted Answer

We present clear, all-in pricing before you commit to anything. Our margin is built into the quoted price, so there are no surprise charges — you approve the full cost, condition and timeline up front, every time.

Question 6

Can I return an item?

Accepted Answer

Because most pieces are sourced specifically for you, returns are handled on a case-by-case basis. If an item arrives not as described, we will always make it right. We will set out the terms clearly for your specific order before you proceed.

Question 7

How do I pay?

Accepted Answer

We accept secure bank transfer and other discreet payment methods depending on the item and your location. Payment terms are agreed and confirmed in writing before any sourcing begins.

Question 8

Is there a minimum budget?

Accepted Answer

There is no strict minimum. We source everything from a first pair of sneakers to six-figure watches with the same care. Sharing your budget simply helps us present the most relevant options.

Frequently Asked Questions

Still have a question? We’re happy to help.